How Chatbots Are Learning Emotions Using Deep Learning

chatbotsmagazine.com

Many companies already use chatbots for customer service tasks, but a technology that doesn’t have emotional detection capabilities might miss when humans become upset. As a result, people could become frustrated or even feel disgusted with a company. As chatbots become emotionally in tune, people could have more fun chatting with them. They might still be able to tell they’re not communicating with humans in some cases, but the overall conversations should be more engaging.

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