Developing a Customer Support Chatbot with Botfuel QnA in 15 minutes

medium.com

A question and answer bot (QnA bot or FAQ bot) provides predefined answers to user questions, similarly to Frequently Asked Questions with the added interactivity permitted by a conversational agent. A QnA bot can handle many support issues, leaving only the complex ones to your other support channels. As we realised this was a recurring demand among our clients, we put much effort to provide a software solution that is extremely easy to bootstrap yet customisable at will.

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