My Awful Big 4 Customer Experience (w/ 5 Modern Audit Service Tips)

futurefirm.co

I'm one that believes that a well-crafted customer experience is at the heart of what's driving disruption in accounting firms. Though, many of the incumbents seem to completely ignore this point.

Need proof? I was audited by a Big 4 firm recently and it was truly appalling at just how backwards the entire customer experience was. I give 5 reasons why with 5 tips on how it could have been improved.

Read more...
Linkedin

Want to receive more content like this in your inbox?