Acquiring Banks Outdo Fintechs and Big Processors in Merchant Satisfaction, J.D. Power Finds

www.digitaltransactions.net

JD Power did a study looking at bank acquirers (Chase, BBT, Capital One), JVs (like the ones between FD and Citi / FD and BofA), fintechs (Square, Intuit, PayPal, Square, and Visa) and processors (Elavon, FD et al).

"Using a zero to 1,000-point scale typical of J.D. Power rankings, the bank acquirers scored 863 in overall satisfaction followed by 847 for the bank/First Data joint ventures, fintechs at 843, and scale processors at 806."

Color me surprised (and seriously questioning JD Power methodology, wondering who paid for the study and why companies like Stripe and other POS companies weren't included...)

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