A hospital introduced a robot to help nurses. They didn’t expect it to be so popular


There’s a massive nurse shortage in the country. Moxi is a robot designed by Austin-based Diligent Robotics to make nurses’ lives easier. Implemented at hospitals around the country, the robot “isn’t trying to act like a nurse...[instead] designed to run the approximately 30% of tasks nurses do that don’t involve interacting with patients, like running errands around the floor or dropping off specimens for analysis at a lab”, in a great example of robot supported work. The interesting thing has been how the friendly bot is turning out to be a welcome presence for some patients, too. A lot of tremendous design learnings in this piece, including how valuable seemingly superfluous, small gestures can be toward user satisfaction.


Want to receive more content like this in your inbox?