How removing self-serve cancellations saved our business (and why it’s not as evil as you think)

There may be no topic in the world of business that spurs such impassioned responses than self-serve versus manual cancellation of a subscription. This article from Josh Pigford is THE BEST RESOURCE on this topic. Josh and Baremetrics gave both methods an honest, long-term try. Here's a candid look at the pros and cons of both approaches to handling customer cancellations, and advice for when each technique is advisable in your business.


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