Using Neuroscience to Make Feedback Work and Feel Better

www.strategy-business.com

This is long, but very worthwhile. Explains why feedback is so hard to give, and includes recommendations for overcoming the deep, human barriers that inevitably exist.

"Feedback conversations, as they exist today, activate this social threat response. In West and Thorson’s study, participants’ heart rates jumped as much as 50 percent during feedback conversations" Yikes.

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