Why live chat is failing -- and how chatbots fill the void | VentureBeat | Bots | by Nidhriti Bhowmik, Bottr.me

venturebeat.com

When was the last time you spoke to a live chat that was actually live, responded instantly, and did not ask for your email identity to get back to you shortly? You know what I’m talking about. It’s frustrating, but who’s to blame — the humans on the other side? Not so fast. There’s more going on here than meets the eye.

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