This book contains 92 simple tips to be a more effective communicator. Even if you practice many of these already, you'll likely pick up a few interesting tips.
Rather than asking people about their current job, the right way to find out what someone does for a living:
You simply practise the following eight words. All together now: ‘How … do … you … spend … most … of … your … time?’"
Giving more thoughtful and appreciative thank yous:
"Never the naked thank you. Never let the words thank you stand alone. From A to Z, always follow it with for : from ‘Thank you for asking’ to ‘Thank you for zipping me up.’"Read more...