Trust is the new empathy

qz.com

Empathy is overrated. Empathy is full of assumptions, presumptions, and biases. I can be empathetic and still maintain a power imbalance. I can feel for you and still perpetuate a hierarchical, one-directional relationship. I can fake empathy. I can even outsource and mediate it to a virtual-reality headset.

Read more...
Linkedin

Want to receive more content like this in your inbox?