I agree with so much of this presentation.
- Do the right thing even when it's hard.
- Treat me like a person, not a persona.
- Earn my attention, don't steal it.
But I don't love making companies customer first. It makes it too easy to justify overworking your team or putting them in a shitty situation. I'm not sure team first is the solution either, really you have to balance the two constantly.Read more...