How a Data Product Helps Envoy’s Customer Success Team Grow Account Penetration and Customer Lifetime Value

Envoy helps companies manage their office visitors and deliveries. Chances are you’ve already used Envoy somewhere in a lobby or a reception desk, where an iPad kiosk runs the Envoy app.

In this post, we interview Arvind Ramesh, Envoy's data team lead. Read (and listen) how Arvind’s team has built a data platform at Envoy, with a deep dive into a data product that supports the customer success team to identify up-sell opportunities and accounts at risk to churn,


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