Building On-Call Culture at GitHub

github.blog

GitHub admits that it was finally time to improve their on-call culture in order to provide a better experience for their customers.

The on-call rotation was large and engineers were on-call for 24 hours at a time. The monitoring and documentation were not well maintained. As a result, we had noisy alerts and poor runbooks.

This story is an edition of their "Building GitHub" blog series, showing you another story of the necessary steps it took to improve GitHub once again.

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