Ears. Use them.

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In my experience bad sales people talk too much and LISTEN too little. If you’re closing deals, and you haven’t been listening aggressively, you just got lucky. That success won’t be repeated. Active listening sounds tired, I think of it as extreme listening, and here I describe how to make it part of your life. But using your two ears more, and your one mouth in that famous proper ratio, will probably help you in your entire life!.

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