2 Powerful Ways Your Business Can Beat Out Big Brands This Black Friday Cyber Monday

www.inc.com

79% of people want the human touch to remain a part of customer service because every business transaction is also a personal transaction. You're in business because someone chooses to do business with you. 

If you're looking to really surprise and delight customers, sometimes you have to do things that are difficult to scale. That effort you put into making a personal touch will pay off in the long-term.

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