Microcopy: little words make a big difference on the intranet


Some of the greatest value the digital workplace can deliver is moving internal services online, making it easier to get things done at less cost to the company. Online HR, training or meeting room booking are just some examples of services that are delivered through the intranet to save money and time.

The problem, as any regular user of these services will know, is that these are often difficult to navigate and use. At best this frustrates users; at worst it undermines trust in the intranet altogether and forces people to use offline channels. 


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