Usability and user experience for EdTech products | Jisc

www.jisc.ac.uk

With the huge competitive advantage well designed technology products give to universities and colleges, an understanding of usability and user experience is key to their success. Usability and user experience relate to how well a product (or service) is designed, but there are subtle and important distinctions between them two.

  • Usability is about ease of use: a highly usable product enables the user to achieve their goals quickly, with minimum fuss or frustration and without error
  • User experience includes usability, but also encompasses a more emotional dimension: for example, the desire, joy, meaning, reflection, value or frustration that a user experiences

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