⚡ Google’s 3 Secrets To Designing Perfect Conversations

www.fastcodesign.com

We’ve all been frustrated when talking to a computer. Maybe it can’t understand what you’re saying. Maybe it hears you but doesn’t understand what you mean. Or maybe it’s just a tedious chat with a cloying personality with whom you’d never choose to associate in real life.

However, the fact that human speech is so nuanced and contextually driven makes a serious challenge for any designer or company looking to break into this new medium

Why is this important? Because designers tend to think in visual solutions for UX. But they’re wildly different. In a conversation, a user doesn’t always know their “outs,” or options, simply because they cannot be seen. There’s no menu, no back button, no graphical user interface at all.

First of all, try to be human.

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