How to Design Conversations that Influence People

Conversational user experiences (UX) take a lot of work. There’s a reason many state “I’m like a child and just learning”, whilst endeavouring to deliver adult grade conversation within months or even weeks of birth. Even for a basic chat to work well requires balancing NLP with scripting, simplifying steps to complete tasks, capturing data in appropriate places and balancing the ‘creep’ factor of AI and big data.


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