Why is my chatbot not chatting?

www.campaignasia.com

The truth is, most chatbots are just not built for conversations. Early chatbot interactions were designed based on rules and decision trees. In fact, these chatbot designs borrowed heavily from call centre scripts to handle simple enquiry-based interactions. To make a chatbot conversational, more technology needs to be incorporated into its design. The chatbot needs to understand language using a Natural Language Processing system (NLP).

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