Putting People at the Centre of Operations

knowledge.insead.edu

Reading time: 8mins

I hear a lot of technical leaders worrying about process and smooth operations. I love this article from INSEAD (@INSEADKnowledge) as a reminder of how important it is to go back to one of the statements from the agile manifesto, "People over process". Both are important, but great process involves people. This article covers this topic but also the emerging field of People-Centric Operations (PCO), something all leaders and managers should care about.

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