How 14 products leaders generate and use customer feedback

medium.com

The only way to have a clear answer to: “is this bit of feedback relevant?” is by considering both the user context and our current product and business goals. If our current goal is expand our MRR by up-selling to customers on paid plan A to plan A+, then feedback from users on the Free plan will not be as relevant. It might be, if we were looking to increase retention or improve satisfaction, for instance.

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