How 14 products leaders generate and use customer feedback

The only way to have a clear answer to: “is this bit of feedback relevant?” is by considering both the user context and our current product and business goals. If our current goal is expand our MRR by up-selling to customers on paid plan A to plan A+, then feedback from users on the Free plan will not be as relevant. It might be, if we were looking to increase retention or improve satisfaction, for instance.


Want to receive more content like this in your inbox?