Grab rolls out security feature on wallet app

www.techinasia.com

Nailing a customer experience, particularly in KYC, is critical to the success of any mobile application, let alone a financial one. Companies like Square, Stripe and Braintree have dominated their more traditional competitors by nailing an onboarding experience that is less cumbersome, easier to complete and offers instant feedback on status. This week Grab made their wallet onboarding process easier and "will allow Grab to do away with manual form-filling as part of the mandatory Know Your Customer process." Going through this also gives users the opportunity to increase their transaction limit. Wins all around.

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