AmEx Staff Misled Small-Business Owners to Boost Card Sign-Ups

www.wsj.com

Amex lost it's Costco partnership a few years ago leading to an over 6% drop in the stock price in a single day. Since then, wuestionable sales tactics cropped up at AmEx offices in a push to retain cardholders after Costco ended a long-running partnership. Salespeople misrepresented rewards and fees, checked credit reports without consent and, in some cases, issued cards that weren’t sought, current and former employees said.

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