Wonderful. Introduces the notion of "Decency Debt": the accumulating effect of all the small acts of impoliteness, aggression and rudeness on a company culture.
"...there’s another kind of debt that seems to follow these meteoric leaders around, like a shadow. The failure to be basically decent, and to build an organization that values decency, builds up. Like technical debt, it comes more from ignorance and expediency than malice..."