The Three Parts of an Effective Apology

ahmns.io

"People make mistakes all the time. Not just bad people, or weak people. All people. Our mistakes are what make us human. And even when we don’t think that we’ve made a mistake, other people will often find errors in our ways. So what makes a good apology? After studying that question extensively, Aaron Lazare developed perhaps the most robust criteria to date for effective apologies". 

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