Free customer journey mapping templates, service blueprint and customer experience map examples

uxpressia.com

These blueprints are something I stumbled upon this week. Usually, I plot out with the team the journey a user would typically make, but this template highlights questions such as "what if a user wants to return an item they've bought" and other stages that they would go through. I wonder if this could be brought together with Jobs To Be Done, to tell us how to go about improving them? Interesting stuff. 

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