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Online Proctoring Companies Respond to Senators’ Equity Concerns

A group of 17 U. S. Senators have asked three online proctoring companies to respond to student concerns about equity and privacy. Students have reported that the proctoring companies’ facial recognition software fails to properly identify students of color and those wearing hijabs or other religious attire, and that involuntary movements of students with disabilities are being flagged as possible signs of cheating. Two conclusions of the inquiry are that, in addition to using a combination of human and technological factors to make decisions about test-takers, individuals with bias training are needed to compensate for biases in the proctoring companies’ technology; also, more diverse data sets need to be used to train the proctoring algorithms.


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