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In XS

by M.G. Siegler

How TripAdvisor Changed Travel

www.theguardian.com

Linda Kinstler:

Genuine reviews, which can be difficult to authenticate and expensive to defend, often pose more serious difficulties than fake reviews, which the company is reasonably skilled at discovering and deleting. The truth is a far bigger problem for TripAdvisor, which has lately become entangled in debates over free speech that it has struggled to resolve.

The whole thing is worth the (long) read.

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