How Artificial Intelligence Is Making Chatbots Better For Businesses

www.forbes.com

Just a few short years ago, having “conversations” in human languages with machines was pretty much universally a frustratingly comedic process. Today that has changed. While natural language processing (NLP) and recognition is far from perfect, thanks to machine learning algorithms it’s getting increasingly closer to a point where it will be harder to tell whether we are talking to a human or a computer. Business has capitalized on this, with increasing numbers of chatbots deployed, usually in customer service functions but increasingly in internal processes and to assist in training.

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