Solving the RPA Human Capital Puzzle in Financial Services

Many financial institutions are investing to deploy robotic and intelligent process automation (RPA/IPA), and we think they’re right to do so. But few are devoting the same kind of energy to address the people issues that arise when bringing this new technology on board. Getting this wrong can add risk, increase costs, and hurt your firm's reputation. We’ve identified six steps that firms can take to manage the change and reap the full benefits of RPA.


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