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Ross

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Issue #15

by Ross Chapman

Respond - A powerful new customer service and brand monitoring tool from Buffer

buffer.com

I've been speaking to people about live chat this week. When users are closer to purchasing, sometimes they need a little extra help to get them over the line. It helps build trust and reaffirms great customer service - like explaining delivery and returns policies. Respond is a new customer service and brand monitoring tool from Buffer. It currently supports Twitter, but I'm sure it'll expand. Also has Slack integration (as it should!)

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