If You Talk to Bots, You’re Talking to Their Bosses

howwegettonext.com

Another fantastic article by Brett Scott. This time looking under the hood of chatbots.

“We speak to it. We think we are talking to it. And yet what we are really doing is interacting with a machine process put in place by a particular group of humans with a private economic agenda, denying their own existence and maintaining the illusion that the agency resides with an external being, dressed up in the form of a friendly helper.”

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