How to Leverage AI To Improve Customer Service

www.forbes.com

Almost every company is looking to “jump on the AI bandwagon”. There’s a risk that companies will haphazardly adopt AI technologies without a clear strategy in place. AI has limitations in terms of its ability to replace all customer service activities. There are certain core human competencies that no robot or algorithm can replace. When mapping out your AI roadmap, keep in mind the following often overlooked factors.

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