“Customer First” Healthcare


"As mentioned in the introduction, we have a strong belief that change is afoot in the U.S. healthcare market. Specifically, we believe a number of factors are coming together simultaneously that will drive healthcare providers to respond to market forces and adopt a “customer-first” mindset. Recognizing patients as “true customers,” service providers will provide unprecedented responsiveness, conveniences, service levels, and information transparency. Those that adopt this mentality will find new levels of productivity, and as a result, will deliver higher quality care at lower and lower prices. Those that choose not to align with this new reality will fall behind, eventually losing customers to these more nimble and responsive providers. Here are a list of the new forces pushing the U.S. healthcare system to be customer-first"


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