Examining Chatbot Usage by Country Around the World

chatbotsmagazine.com

European consumers are more receptive of chatbots than the United States: 50% of French consumers hold a positive opinion on bots, while only 32% of Americans share the view. Americans’ reticence to adopt chatbots might be blamed on their preference for human assistance over bots: 51% of respondents to the same poll preferred humans, the highest preference compared to other countries.

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