Western Union has gone all in on their chatbot -- learn why


“I’m looking at ways we can improve our customer care experience, how we can provide more digital self-service tools to our customers, and bots fall under that category,” says Stanley Yung, chief customer experience officer at Western Union, the global money transfer giant, operating in 200 countries around the world, with about $300 billion moved in principal in nearly 130 currencies across all its services.


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