Saying The Quiet Part Out Loud — Authoring the Zendesk Engineering Job Architecture

Reading time: 5mins

On the topic of career frameworks, I also recently read this article from Zendesk's Adel Smee (@adelsmee) (where they name it a Job Architecture") which emphasises a very good point. Don't just focus on articulating the technical skill expectations of the work. Ensure that implicit expectations such as communication, empathy, and teamwork are also highlighted.


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